Delivery and Timescales
Our aim is to despatch all orders placed before 13:00 (Monday-Friday) the same day, subject to stock availability. Orders placed after 13:00 or at weekends will be processed the next working day.
Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery. Please notify us as soon as possible either by telephone or email if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order and obtain a refund. We will attempt to deliver your order to your delivery address but please be aware that, as we usually require a signature on delivery, if no one is home then you may need to collect your parcel from your nearest Royal Mail Delivery Office.
If products are returned to us as undeliverable, we shall refund the price of the products less £5 or the products (whichever is less) to cover our postal and administrative costs. For security reasons, overseas orders will only be delivered to the cardholder’s billing address.
We’ve tried to keep the prices down as much as possible and offer £4.95 postage for those of you who don’t mind waiting a few days (UK customers only).
For orders of £30 or over we will give you FREE postage (UK customers only) Orders will be sent by Royal Mail 2nd class, 2-5 working days delivery. Delivered Monday- Saturday. A signature may be required.
Items are usually delivered within 5 working days, however due to many of the items we stock being handmade and unique, this may take longer. If this is the case then we will contact you to advise of timescales.
Overseas orders and Urgent Orders
Please contact us prior to placing an order if you stay out with the U.K. Or require the goods urgently and we will gladly quote you for postage and packing.
Multiple item orders
Your items will be sent together, unless one or more items are out of stock for longer than 10 days.
In which case we will contact you to advise of timescales.
Here at Tigermoth we pride ourselves on our range of beautiful gifts for all ages and all budgets. To make your gift shopping experience with us even better and more convenient, we’ve introduced a gift wrapping service for online orders.
Simply shop the site to create the perfect present then select the gift wrap option at the checkout and enter your gift message. We will then carefully wrap the item(s) in tissue paper and place in a gift box. A gift card with your message will be enclosed.